Tell us what happened.
A cut that stopped, a caption that came out wrong, a plan question. Include the source link if there is one. It makes it much faster to work out.
Or just email
A cut that failed
Open the video in Your videos and copy the code at the bottom of the message. It tells us exactly which stage stopped and why.
Billing
Credits you have already paid for never expire, and a cut that fails returns its credit on its own. If a balance still looks wrong, send the date and we’ll trace it.